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Have the user log off, mount the users UPD and check if has a letter assigned to it and if it is, remove the letter and un-mount it and have the user log back in.Ī. Confirm that User Profile Disk isn't mounted with a letterĪnother cause may be that the user profile disk is mounted with a letter (assigning a letter to the User Profile Disk can change the permissions on the User Profile Disk). It can be a temp file that excel creates that was corrupt, after deleting it, the user will be able to delete or edit the file.ģ. See if you can find the file that cannot be deleted and close it. Then you can try to use computer management and see the open file sessions. If something is in that folder, then it will be placed across all the user's desktop and they won't be able to delete it. You can remove any shortcuts/files that are there. You'll have to enable "view hidden items" to be able to find the desktop folder after drilling into c:\users\public. This location exists on each terminal server, so you'll have to check each if you have multiple session hosts. Verify that the items the user wants to remove aren't actually in the c:\users\public\desktop folder.
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Check the public desktop folder for files The system would not allow them to delete a file that's placed in their cloud desktop.įollow these steps to troubleshoot the issue:ġ. In some cases end users may have issues deleting desktop files.